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Return Policy  

Returns Policy Overview

You may return new, unused items sold by www.britewhite.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items that are Not Returnable

britewhite.com does not accept returns of the following items:

  • Items that have been used by the customer.


If you received a faulty item and need to exchange, give us a call at 866-Go-White or email us at sales@britewhite.com.. If you would like to exchange an item for a different one, please return the original item and we will ship you another prouct of equal or lessor value.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.

Terms of Use

By accepting this product, you agree that you:

  • Will use the trays for the sole purpose of whitening your teeth.
  • Will not use the product if you are pregnant or nursing until you have consulted with your dentist.
  • Will take the impression yourself.
  • Don't have loose or decayed teeth.
  • Don't have loose crowns or periodontal problems (gum disease).
  • Will consult with your dentist prior to use & if you experience any problems while using this product.
  • Acknowledge that this will not whiten any dental work (crowns, veneers, cavities, bridges, etc.).
  • Acknowledge that employees/staff of PTW are not dentists.
  • Are not allergic to sodium fluoride, carbamide peroxide, glycerin,carbome, sodium hydroxide, flavor, hydrogen peroxide, ammonium, hydroxide, and silicone.
  • PTW only guarantees that which is in writing (no implied guarantees) and does not guarantee against tooth sensitivity, nor against trays that don't fit due to a bad impression.
  • Customer agrees that the total liability is limited to the amount of the product.

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